Every business talks about customer service but few know how to deliver on it. For-Tech is an exception. When they say they will be there at a certain time, they are there. When they say they will call you, they do. I never have to follow up with them. And when I call I am not placed on hold endlessly.
I cannot say enough concerning all the personnel that are employed by FOR-TECH ELECTRIC, LLC.. From my initial phone call to obtain a generator sizing(22kw) and price quote, and right thru permitting, equipment delivery, installation, scheduling, inspections, and finally generator startup, instructions..etc., I can acknowledge everyone involved, delivered "ABOVE & BEYOND MY EXPECTATIONS" leaving myself totally satisfied as expected.
I highly recommend this company to anyone interested in installing a generator they don’t just put them in they keep up on maintenance for the generator sending you reminders and letting you know their availability in case of a problem it’s hard to find a company that not only installs but keeps up with their work
Don't usually do surveys, but this company is exceptional! They were professional in every way, courteous and efficient. The 2 girls in the office were so on top of things, we never had to deal with the town or gas company. They handled all the paperwork and sent weekly emails on permit progress, which was great for us.It was a pleasure dealing with ForTech and would recommend them highly.
Very happy, highly recommend them, top quality service, courtesy, and professionalism. punctual, neat and courteous, A1 service
The crew who installed my platform and genny were an excellent good group of workers who seem like they all work well together to get the job done.... very pleased with the ladies behind the scenes who were very helpful when i had to deal with my town for flood elevations and permits thank you all
Always makes contact before showing up. Always shows up when they say they will. Wonderful dealer, wonderful employees. Very happy with my experience.
I couldn't ask more from Generac starting with sales, dealing with their staff support, and installation was done right the first time and in a high quality fashion. Thank you!
The crew team was excellent. They done the job well, answered and explained my concerns and questions. Were on time and finished the work fast including cleaning up the areas from debits. Well balanced and coordinated and reliable crew. I would definitely recommend them to anyone.
Rachel was extremely efficient and helpful. Dave, my technician, patiently explained every step he took and how everything worked. As a new homeowner, I feel much more secure about my generator!
The entire staff at For-Tech was an absolute pleasure to work with. Their professionalism is second to none. It started with the meeting from Yakov to his go to person Rachel. She keeps you well informed each step of the way and is very accommodating to making appointments for permits. I highly recommend this company if you are in the market for a home generator.
Dear For-Tech Electric team,
I would like to thank you for the job that was done at my property. I first started to appreciate your service when I met your people and saw how they work. I can hardly distinguish anyone from the whole group. They were working like a one tuned mechanism organically related to the job they were doing. It was a pleasure watching them working when each of them was busy with a special part of the project assigned to him in accordance with his skills and still helping each other simultaneously. Their duties were inter-winning like several different threads creating, as a result, a beautiful fabric - the neatly and flawlessly done job. We all do our job but the way we do it does make a difference. These people, their patience, attitude and professionalism undoubtedly leave an indelible impression. Sincerely,David.
I was a bit skeptical of making such a big purchase for a backup generator but finally decided to pull the plug. From the initial sales visit all the way through the final inspection, For-Tech was AMAZING. They showed up for sales, installation, etc. when they said they would and were very knowledgeable about the system and ins and outs of installation.Fantastic service and transparency throughout the entire process. I'm confident I made the right decision and feel much better knowing my family will be secure all winter long no matter what mother nature throws at us. I strongly recommend ForTech for anyone considering a Generac or a similar backup generator.
For-tech electric was perfect in every way possible. From the original meeting, the workers and the office(especially Rachael) were by far the easiest purchase and installation I have had. I highly recommend For-tech for any and all of your generator needs.
From day one everyone I dealt with at Fortech Electric from the Salesperson to the installers was very kind, patient, knowledgeable and hardworking. I would definitely use them again for any electrical work I needed. Thank you to everyone at Fortech!!!
I've found the Mother of all contractors. After searching high and low for a whole-house generator, I called For-tech electric. I became a little suspicious when their price came in almost $1,000.00 lower than the next bidder. This is the most efficient,reliable,pleasant company that I've ever hired. I've called them a number of times and it never went to voice. Rachel is so good,that I asked her if she was one of the owners. When she went on vacation, Ms Batya continued the outstanding service. Hillel and installer crew was also outstanding! Hillel explained the generator in terms that were easy to understand. Can't say enough about this company!!
We found For-Tech's name on the Generac website. During our assessment, we informed them that we live in an active adult community and would have to deal with HOA approval, pre and post installation. We found out that they have dealt with this type of home installation before. Our consultation was thorough and tailor made for our needs and situation, also willing to work with our timeline. Rachel was extremely patient and helpful at all times. For-Tech obtained the necessary township permits. The installation workers were punctual, professional and did a clean job. Our town plumbing and electrical inspectors were very impressed with For-Tech's quality of workmanship. With such a positive installation experience, we have contracted with For-Tech to perform our generator maintenance.
Everyone at fortech has always provided prompt and courteous service. They even let me know when they will be closed and have provided an emergency contact, which I have had the occasion to use. The tech was a wonder, coming to my home on a holiday weekend and repairing the unit the same day! I am very happy that I found fortech. Pam
We could not have asked for a better purchase and installation experience. For-Tech Electric was there for us every step of the way. They are a totally professional and customer oriented dealer. You could not do better than these folks.
ForTech installed our generator, an installer for Lowe's, over 5 years ago. They were excellent so we stayed with ForTech for our servicing and maintenance needs. They (specifically Rachel) do an outstanding job of scheduling both service and maintenance and she makes us feel like we are important and valued customers. Their technicians are all trained by Generac and do a superb job on both the service inspections and the yearly maintenance. They called ahead when they are 30 minutes away, arrive almost exactly to the scheduled time and do a great job, we always feel that the generator will work (and it has) if we ever lose street power), one time for 4 solid days. We are very confident that consumers will find ForTech will live up to this review. We never knew of them prior to installation and are not related. This is an honest to goodness real-life review of a Customer rating a dealer.
Starting with my phone call, Rachel made me feel very comfortable and confident I had made the right choice. She took the time to explain the contract for service of my generator and when I couldn't figure out how to download the contract, she told me to bring my laptop with me when I decided to just go to the office. The next morning, laptop in hand,she took the time to help me. Two days later I had my service by Jonathan who was also amazing.I highly recommend For-Tech.
Thanks Yaakov, Rachel and the For Tech Electric Staff for the excellent service with my generator. Greatly appreciated thanks again
Yaakov was very professional, answered every question with detail and most of all there was no pressure to buy. For me the experience was unbelievably easy. Rachel in the office was extremely efficient, took care of EVERY detail with a friendly positive attitude. The installers were polite and considerate of ME as a person. They made sure I knew exactly what they were going to do next. They were efficient and worked together like a fine tuned machine. Their work was meticulous. Yaakov should be very proud of his staff and Generac should be extremely happy to have For Tech selling and representing their product. We are only as good as the people are.... that represent us. I have not had such a good service experience as this in years !
It was a great experience dealing with FOR TECH. From the first moment we’ve got the impression that we are in good hands and received the best possible professional input and detailed description of every milestone of the process. Needless to say that all of our questions were answered promptly giving us a piece of mind. Overall process was extremely smooth and highly controlled by the company until the generator was installed and inspected.I strongly recommend this company!Great job FOR TECH!
Serving Lakewood, New Jersey and the surrounding areas.